1. Introduction
JiliPay ("we," "us," or "our") is committed to protecting the personal information of everyone who uses our platform. This privacy policy explains what data we collect when you use jilipay.app, how we use it, who we may share it with, and what your rights are under Philippine law — specifically Republic Act 10173, also known as the Data Privacy Act of 2012.
By registering for a JiliPay account or using any feature of our platform, you acknowledge that you have read and understood this privacy policy. If anything here is unclear, please reach out to us before continuing. Walang problema — our support team is always ready to help.
2. What Personal Data We Collect
JiliPay collects personal data through several channels depending on how you interact with the platform. The categories of data we collect include:
| Category |
Examples |
Why We Collect It |
| Identity Data |
Full name, date of birth, government ID number |
Account registration and KYC verification |
| Contact Data |
Email address, mobile number, home address |
Account communication and support |
| Financial Data |
Payment method type, transaction history, e-wallet reference numbers |
Processing deposits and withdrawals |
| Technical Data |
IP address, device type, browser, operating system |
Security monitoring and fraud prevention |
| Usage Data |
Games played, bets placed, session duration, login timestamps |
Platform improvement and responsible gaming tools |
| Communications Data |
Support chat transcripts, emails, feedback submissions |
Customer service and dispute resolution |
We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless specifically required for regulatory compliance and only with your explicit consent.
3. How We Collect Your Data
JiliPay collects personal data through the following means:
- Direct interactions: When you register, deposit, place bets, contact support, or update your account profile.
- Automated technologies: Cookies, web beacons, and server logs that track your interaction with our platform. See Section 8 for our full cookie policy.
- Third-party sources: Identity verification providers, payment processors (GCash, Maya, BDO, etc.), and fraud detection services may share data with us as part of completing a transaction or verifying your identity.
4. How We Use Your Personal Data
Your personal data is used strictly for the following purposes:
- To create and manage your JiliPay account and verify your identity in compliance with anti-money laundering regulations.
- To process your deposits, withdrawals, and bonus claims securely and accurately.
- To deliver the games, betting markets, and services you access through the platform.
- To send you transaction confirmations, security alerts, and important account notifications.
- To operate our responsible gaming tools — including deposit limits, session timers, and self-exclusion features.
- To detect and prevent fraud, cheating, bot activity, and other prohibited conduct.
- To comply with our legal and regulatory obligations under Philippine gaming and data privacy law.
- To improve our platform, analyze usage patterns, and develop new features that better serve Filipino players.
We will only send you promotional communications — like bonus offers or new game announcements — if you have opted in to receive them. You can unsubscribe at any time through your account settings or by emailing our support team.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012, JiliPay processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to at registration — including account management, payment processing, and game delivery.
- Legal obligation: Processing required to comply with laws such as anti-money laundering regulations, gaming licensing requirements, and tax reporting obligations.
- Legitimate interests: Processing for fraud prevention, platform security, and improving user experience, where these interests are not overridden by your rights.
- Consent: For optional processing such as marketing communications and certain cookie categories, we rely on your freely given, specific, and informed consent.
6. Sharing Your Data with Third Parties
JiliPay does not sell or rent your personal information. We may share your data with the following categories of third parties, strictly on a need-to-know basis:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and other payment partners need transaction data to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC services that help us confirm your identity and check against watchlists as required by Philippine regulations.
- Game providers: Licensed game studios and sports data providers may receive your player ID and session data to deliver gameplay.
- Fraud prevention services: Specialized security firms that help us detect unusual account activity or suspected manipulation.
- Regulatory authorities: The Philippine gaming authority and the National Privacy Commission, when legally required to disclose information.
- Law enforcement: Philippine law enforcement agencies when responding to lawful requests related to criminal investigations.
All third parties we work with are required to handle your data in compliance with the Data Privacy Act of 2012 and to use it only for the specific purpose for which it was shared.
7. Data Retention
JiliPay retains your personal data for as long as your account is active and for a period after closure as required by law. Specifically:
- Account and identity records are retained for a minimum of five (5) years after account closure, as required by anti-money laundering regulations.
- Transaction records are retained for at least five (5) years for tax and regulatory audit purposes.
- Support communications are retained for three (3) years after the matter is resolved.
- Marketing preferences and opt-in records are retained for the duration of the consent and for three (3) years thereafter.
Once the applicable retention period expires, your data is securely deleted or anonymized so that it can no longer be linked back to you.
8. Cookies and Tracking Technologies
JiliPay uses cookies and similar tracking technologies to enhance your experience on our platform. Here's a breakdown of the types we use:
- Essential cookies: Required for the platform to function. These cannot be disabled and include session management and security tokens.
- Functional cookies: Remember your preferences such as language settings, saved bets, and display options.
- Analytics cookies: Help us understand how players navigate the platform so we can fix issues and improve features. These are anonymized.
- Marketing cookies: Used only with your consent to show you relevant promotional content within the JiliPay platform.
You can manage your cookie preferences through the cookie settings panel accessible from the footer of our website. Please note that disabling essential cookies may affect the functionality of your account.
9. Data Security
We take data security seriously and maintain a range of technical and organizational measures to protect your personal information, including:
- TLS encryption for all data in transit between your device and JiliPay servers.
- AES-256 encryption for sensitive data stored in our databases.
- Multi-factor authentication options for account access.
- Regular third-party security audits and penetration testing.
- Strict internal access controls — only authorized personnel can access personal data, and only to the extent necessary for their role.
- Incident response procedures to contain and report any data breach promptly.
While we do everything reasonable to protect your data, no online system is completely immune to risk. We encourage you to use a strong, unique password and enable two-factor authentication on your JiliPay account.
10. Children's Privacy
JiliPay is strictly an adult platform. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account, that account will be immediately closed and all associated data deleted. If you believe a minor has accessed our platform, please contact us immediately at support@jilipay.app.
11. International Data Transfers
JiliPay's primary data processing is conducted within the Philippines. In some cases, data may be processed by third-party service providers located in other countries. When such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information in accordance with the Data Privacy Act of 2012 and equivalent international standards.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or a prominent notice within the platform at least seven (7) days before the changes take effect. The "Last updated" date at the top of this page always reflects the most recent revision.
We encourage you to review this privacy policy periodically. Continued use of JiliPay after any changes become effective constitutes your acceptance of the updated policy.
13. Contact Our Data Protection Officer
For any questions, concerns, or requests related to this privacy policy or the handling of your personal data, please contact JiliPay's Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. We strongly encourage you to contact us first so we can resolve your concern directly and quickly.
